Contact information

There is a real person behind this brand, and we read every message ourselves. Write to us — you will not be routed through a chatbot.

How to reach us

Roseva Group LLC (doing business as Roseva Skin)
a Wyoming limited liability company
30 N Gould St Ste N, Sheridan, WY 82801, United States

Email: julia@roseva-skin.com
Phone: +1 (307) 776-3155
Website: roseva-skin.com

We answer every email within one to two business days. Business days are Monday through Friday, excluding U.S. federal holidays. Email is the fastest way to reach us and gives us your order details in writing.

Please include your order number — it starts with a # and is in your confirmation email. That one line saves a full round of back-and-forth.

Please do not send returns to this address. It is our registered business address, not a returns center, and packages sent there without instructions can go missing. Email us first and we will tell you exactly what to do — see our Returns & Refunds Policy.

Need to change or cancel an order? Email us within 12 hours of placing it and put "Order Change" in the subject line. After that we will still try, but the package may already have left.

Report a product reaction

Roseva Skin Serum is a cosmetic product. Most skin tolerates it well, but no product suits everyone, and we want to know when something goes wrong.

If you are having a serious reaction — severe burning, swelling, blistering, a spreading rash, or any trouble breathing — stop using the product and seek medical care first. Talk to us afterward.

To report a reaction, email julia@roseva-skin.com with the subject line Product Reaction, or call +1 (307) 776-3155.

Please tell us, as far as you can: the batch or lot number printed on the bottle, your order number, when the reaction started and how long you had been using the serum, what you experienced, anything else you were using at the same time, and whether you saw a doctor.

Roseva Group LLC is the responsible person for this product under the U.S. Federal Food, Drug, and Cosmetic Act. Every report is documented and kept on file, and we handle serious adverse event reports in line with our obligations under that law, including reporting them to the U.S. Food and Drug Administration where required. You may also report directly to the FDA through its MedWatch program at fda.gov/safety/medwatch.

Reporting a reaction never affects your refund rights. If the serum did not agree with your skin, we refund you in full and you do not have to send anything back.

We cannot give medical advice

We are happy to explain what is in the bottle, how to introduce it slowly, and how it behaves next to other products. That is where our help ends.

We are not doctors, nurses, pharmacists, or licensed skincare professionals, and nothing we write to you is medical advice, a diagnosis, or a treatment recommendation. Please speak with a physician or a licensed dermatology professional before using the serum if you are pregnant or nursing, if you are using prescription topicals, or if you have a diagnosed skin condition.

Charges on your statement

Charges from us appear as ROSEVA SKIN. If you see a charge you do not recognize, it is almost always an order placed by someone in your household.

Please email us before you dispute a charge with your bank. Write to julia@roseva-skin.com with the subject line Billing, tell us the charge date and the last four digits of the card, and we will identify the order for you. If a refund is owed, we would rather pay it directly than have you wait weeks for a bank process.

There is no subscription. Roseva Skin does not sell subscriptions, auto-refills, memberships, or trial offers. You are charged once per order, and nothing is ever billed to you again unless you place a new order yourself.

Our policies

Returns & Refunds · Shipping Policy · Privacy Policy · Terms of Service · Accessibility Statement

All five are linked in the footer of every page. For privacy requests, email us with the subject line Privacy Request. If this website is hard to use with a screen reader, keyboard, or magnifier, email us with the subject line Accessibility and we will respond within three business days.

roseva-skin.com is our only authorized online store for the United States. We do not sell through marketplaces or third-party sellers, and our returns policy does not cover products bought elsewhere. We ship within the United States only, and we cover all duties and import fees ourselves — you will never be asked to pay a customs charge to receive an order from us.

Last updated: July 27, 2026