Terms of service

Effective date: July 27, 2026
Last updated: July 27, 2026

PLEASE READ THESE TERMS CAREFULLY. SECTION 29 CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS AND HOW CLAIMS BETWEEN YOU AND US ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF YOUR FIRST ORDER BY SENDING A SHORT EMAIL TO julia@roseva-skin.com. SECTIONS 24 AND 25 LIMIT OUR WARRANTIES AND OUR LIABILITY.

1. Agreement to Our Legal Terms

These Terms of Service ("Terms") form a binding agreement between you and Roseva Group LLC, a Wyoming limited liability company doing business as Roseva Skin ("we," "us," or "our"). They govern your access to and use of the website located at roseva-skin.com and any related pages, landing pages, and content we operate (together, the "Site"), and every purchase you make from us of the Roseva Skin Serum and any other product we offer (individually a "Product" and collectively the "Products").

In these Terms, "you" and "your" mean the person who accesses the Site or places an order.

You accept these Terms in either of two ways: (a) by accessing, browsing, or otherwise using the Site; or (b) by placing an order — when you check the box or click the button confirming your purchase, you agree to these Terms as they exist at that moment. If you do not agree to these Terms, do not use the Site and do not place an order.

The following separate policies are part of this agreement and are incorporated into these Terms by reference:

• our Privacy Policy
• our Refund Policy
• our Shipping Policy

Each is linked in the footer of every page of the Site. If you have not read them, please do so before you order.

We keep a dated record of each version of these Terms. The version that applies to any order is the version that was posted on the Site at the time you placed that order.

2. Who We Are

The Site is operated by:

Roseva Group LLC
a Wyoming limited liability company
Wyoming Filing Number: 2026-001980624
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 (307) 776-3155
Email: julia@roseva-skin.com
Website: roseva-skin.com

Roseva Group LLC is the responsible person for the Roseva Skin Serum within the meaning of the Federal Food, Drug, and Cosmetic Act. roseva-skin.com is our only authorized online sales channel for the United States. We are not responsible for products sold by third parties, on marketplaces, or through any other website that offers products under our name.

Our support team is generally available Monday through Friday and aims to respond to email within one to two business days.

3. Eligibility and Age Requirement

To use the Site and to buy from us, you must be at least 18 years old and able to enter into a binding contract. By ordering, you represent that you meet that requirement, that the information you give us is true and complete, and that you are the authorized user of the payment method you use.

We sell and ship only to addresses within the United States. See Section 14.

The Site is not directed to children. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child under 13 has given us personal information, contact julia@roseva-skin.com and we will delete it.

We may refuse an order, close an account, or cancel a purchase if we reasonably believe that you do not meet the age requirement.

4. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change is material, we will also give notice — for example, through a notice on the Site or by email to customers who have given us an email address.

Changes apply going forward only. A change to these Terms does not apply to an order you already placed, and it does not apply to any dispute that already existed when the change took effect. Your continued use of the Site, or placing a new order, after a change takes effect means you accept the updated Terms for that use and that order.

Special rule for arbitration: if we materially change Section 29, you will get a fresh 30-day window to opt out of the changed arbitration terms, as described in Section 29.7.

We encourage you to review these Terms periodically.

5. Your Account

You do not need an account to buy from us — guest checkout is always available. If you do create an account or use a saved-login feature:

• you are responsible for keeping your login credentials confidential and for all activity that happens under your account;
• you agree to tell us promptly at julia@roseva-skin.com if you learn of any unauthorized use of your account;
• you agree to keep your name, shipping address, and email address accurate and current.

We may suspend or close your account if you violate these Terms, if we suspect fraud or payment abuse, or if you use the account to abuse our return process. Closing an account does not cancel an order we have already accepted and does not by itself end a guarantee claim that is already open — contact us and we will finish handling it.

We are not responsible for losses caused by someone else using your credentials, except to the extent the loss was caused by our own failure to use reasonable security measures. How we handle account data is described in our Privacy Policy.

6. Our Products and Product Information

The Roseva Skin Serum is a topical cosmetic product in a 1.0 fl oz (30 mL) bottle. It contains 10% azelaic acid together with a cica complex, Ceramide NP, panthenol, hyaluronic acid, squalane, zinc PCA, and betaine salicylate. The full ingredient list appears on the product page and on the product label.

The Roseva Skin Serum is a cosmetic product under the Federal Food, Drug, and Cosmetic Act. It is not a drug, not a medical device, and not a dietary supplement. It is intended to improve the look and feel of your skin. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Everything we say about the Product on this Site refers to the appearance of skin.

We work hard to describe our Products accurately, but we do not warrant that every description, image, ingredient reference, or other content on the Site is complete, current, or error-free. Product photography, colors, and packaging shown on the Site are illustrative; screens render color differently, and packaging can change between production runs. The label on the bottle you receive controls. Please read it before use.

We may change formulations, packaging, bundles, and pricing, and we may limit or discontinue any Product at any time, without liability to you. We may also limit the quantity of Products available to any customer, household, address, or order.

If a Product you ordered is unavailable, we will contact you and cancel that portion of your order with a full refund. See Section 10.

Company origin and country of manufacture. Roseva Group LLC is a U.S. company based in Wyoming; our Products are manufactured by our international manufacturing partners and imported into the United States. We do not claim that our Products are made in the United States.

7. Health and Safety Disclaimer

Please read this entire Section before using the Product.

7.1 Cosmetic use only. The Roseva Skin Serum is for external use on the skin only. Do not swallow it. Avoid contact with the eyes, the inside of the nose and mouth, and other mucous membranes; if the Product gets into your eyes, rinse thoroughly with water. Do not apply to broken, damaged, cut, sunburned, or actively irritated skin. Keep out of reach of children. Store as directed on the label.

7.2 No medical advice. Content on the Site, in our emails, in our advertising, in articles and testimonials, and in messages from our support team is general information about skin care. It is not medical advice, and it is not a substitute for a consultation, diagnosis, or treatment plan from a licensed physician or dermatologist. Buying from us or contacting us does not create a doctor-patient relationship. If you have questions about your skin, redness, or any other skin concern, talk to a licensed healthcare professional. Never stop or change a treatment your doctor prescribed because of something you read on our Site.

7.3 Patch test first. Before you use the Product on your face for the first time, do a patch test. Apply a small amount to an inconspicuous area of skin, such as the inner forearm, and wait 24 to 48 hours. If you see anything more than very brief mild tingling — persistent redness, itching, burning, swelling, hives, blistering, or a rash — do not use the Product on your face.

7.4 What is normal and what is not. Products containing acids can cause brief tingling, a feeling of tightness, temporary redness, or light flaking as skin adjusts, particularly in the first days of use. Introduce the Product gradually rather than all at once. Stop using the Product immediately and seek medical advice if you experience persistent or worsening irritation, swelling, blistering, severe burning, or a rash. Do not continue to use the Product in the hope that a reaction will pass, and do not treat a reaction as a normal "purge."

7.5 Combining with other actives. Do not use the Product at the same time as other exfoliating acids, retinoids, or prescription topicals without first speaking to a healthcare professional.

7.6 Sun sensitivity. Skin can be more sensitive to sunlight while using products that contain acids. We recommend applying the Product in the evening, using a broad-spectrum sunscreen every morning, and limiting intense sun exposure and tanning beds.

7.7 Allergies and sensitivities. The complete ingredient list is available on the product page and on the label. It is your responsibility to review it before you buy and before you use the Product, and to avoid ingredients you know you react to. Individual reactions are possible even to ingredients that most people tolerate well. If you have a known contact allergy, check with a healthcare professional first.

7.8 Pregnancy, nursing, and children. If you are pregnant, planning to become pregnant, or nursing, please consult your physician before using the Product. We make no claim that the Product is safe, or that it is unsafe, for use during pregnancy or while nursing. That decision is for your physician to make. The Product is not intended for use on children.

7.9 Results. Every person's skin is different. Results depend on your skin type, your starting point, how consistently you use the Product, and how long you use it. We do not promise any particular result, any particular degree of improvement, or any particular timeframe. Photographs, reviews, and testimonials on the Site describe the individual experience of the person who provided them and are not a promise of what you will experience. If the Product is not right for you, our return process is described in Section 15.

7.10 Use as directed. We are not responsible for outcomes caused by using the Product other than as directed on the label and in this Section, or by using it despite a known allergy to an ingredient.

8. Reporting a Reaction or Adverse Event

If you experience a serious reaction, seek medical attention first.

After that, please tell us. Roseva Group LLC is the responsible person for this cosmetic product, and we take reaction reports seriously. You can reach us at:

Email: julia@roseva-skin.com
Phone: +1 (307) 776-3155
Mail: Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

To help us, please include the batch or lot number from the bottle, your order number and purchase date, when the reaction started, what you experienced, and any medical care you received. You may also report directly to the U.S. Food and Drug Administration through its MedWatch program.

Reporting a reaction does not affect any refund or guarantee rights you have under Section 15.

9. Pricing, Currency, Taxes, and Pricing Errors

9.1 Currency and prices. All prices are shown in U.S. dollars (USD) and apply only to orders shipped within the United States. The price of each Product, each bundle, and any shipping charge is shown on the product page and again at checkout before you pay. Shipping charges and any free-shipping threshold are shown at checkout and may change from time to time.

9.2 Price changes. We may change prices at any time without notice. The price that applies to your order is the price displayed on the Site at the time we accept your order under Section 10.

9.3 Sales tax. Prices do not include sales tax. Where we are required to collect sales tax, it is calculated and displayed at checkout before you complete your purchase. We collect and remit sales tax in those states where we have a tax collection obligation. In states where we are not required to collect sales tax, you may be responsible for reporting and paying any applicable use tax directly to your state's tax authority.

9.4 No hidden fees. The total shown on the final checkout screen is what we charge you. We do not add fees after the fact.

9.5 Duties and import charges. Our Products are shipped to you from our international fulfillment partner. Orders are shipped on a delivered-duty-paid basis where available, and the total you see at checkout is your total. You should not be asked to pay duties, tariffs, or import fees on delivery. If any import charge is ever assessed to you, contact julia@roseva-skin.com and we will reimburse it.

9.6 Pricing and description errors. Despite our best efforts, an obvious error can occur — a mistyped price, a wrong currency, a wrong product description, or a technical fault. We reserve the right to correct such obvious errors, including after you have received an order acknowledgment. If the correct price of a Product is higher than the price you were shown, we will contact you and give you a choice: cancel the order for a full refund, or confirm the order at the correct price. We will never charge your payment method a higher amount without your new, express authorization. This right applies to obvious errors only. It does not apply to prices that we later decide were too low.

10. Orders, Order Acceptance, and Our Right to Refuse or Cancel

10.1 Your order is an offer. Product listings on the Site are not offers to sell. When you place an order, you are making an offer to buy, which we may accept or decline.

10.2 Acknowledgment is not acceptance. The email you receive right after checkout confirms that we received your order. It is an acknowledgment, not our acceptance of your offer. The fact that your payment method has been authorized or charged does not mean we have accepted your order.

10.3 When a contract is formed. We accept your offer, and a contract is formed, when we ship the Products and send you a shipping confirmation. If your order contains several items, we accept it item by item as those items ship.

10.4 When we may refuse or cancel. Before we ship, we may refuse or cancel all or part of an order for reasons including: an obvious pricing or description error; unavailability of the Product; suspected fraud, unauthorized payment, or payment abuse; an order that exceeds a stated quantity or household limit; an incomplete, undeliverable, or non-U.S. shipping address; an order that appears intended for resale; or a violation of these Terms.

10.5 What happens if we cancel. If we cancel an order for which you have already paid, we refund the full amount to your original payment method and email you to explain.

10.6 Changing or canceling your order. If you want to change or cancel an order, email julia@roseva-skin.com as soon as possible. We can usually help if the order has not yet been released for shipping. Once an order has shipped, the return process in Section 15 applies instead.

10.7 Once shipped. We do not cancel orders that we have already shipped and accepted.

11. Payment Terms and Authorization

11.1 Accepted payment methods. We accept Shopify Payments (processed by Stripe), PayPal, Apple Pay, Google Pay, and Klarna.

11.2 Your authorization. By submitting payment information, you represent that you are the authorized holder or authorized user of the payment method, that the information you give is accurate, and that you authorize us and our payment processors to charge the full order total, including any applicable sales tax and shipping charges, to that payment method.

Payment is taken when you place your order. Any amount taken at checkout is an authorization and pre-payment held pending our acceptance of your order under Section 10.3. It is not acceptance of your offer. If we do not accept your order, or if we refuse or cancel it under Section 10.4, we refund the full amount to your original payment method — see Section 10.5.

11.3 One charge, no recurring billing. Each order is charged once. See Section 12.

11.4 Klarna and other buy-now-pay-later services. Klarna is an independent company. If you choose Klarna, you enter into a separate agreement with Klarna, subject to Klarna's own terms, eligibility checks, and fees. We are not a party to that agreement and we are not a lender. Questions about installments, fees, or credit decisions must go to Klarna.

11.5 Card and processor data. Payments are processed by third-party providers under their own terms and security standards. We do not store your full payment card number on our systems.

11.6 Failed authorization. We may cancel an order if payment authorization fails or is reversed, or if address or security-code verification does not match.

11.7 Chargebacks. If something is wrong with your order, please contact julia@roseva-skin.com first — we can almost always resolve it faster than a chargeback can, and Section 15 may already cover your situation. Nothing here limits your rights under your card network's rules or applicable law. Where we see a pattern of abusive chargebacks, we may decline future orders from that customer.

11.8 Bank fees. All amounts are charged in USD. Any currency conversion charge or foreign transaction fee imposed by your bank or card issuer is your responsibility.

12. One-Time Purchase — No Subscription

Every order you place with us is a one-time purchase.

We do not offer subscriptions, memberships, auto-ship, automatic renewals, free-to-paid trial conversions, or any other recurring billing. We will never charge your payment method on a recurring basis. There is nothing to cancel, because nothing renews.

Where we describe a multi-bottle bundle as a routine of several months, that refers only to how long the bottles last with regular use. It is a single purchase, billed one time. It is not a plan, and it does not renew.

Signing up for our emails is not a contract and costs nothing. You can unsubscribe at any time. See Section 21.

13. Promotions, Bundles, Discount Codes, and Free Gifts

Promotions, discount codes, and bundle prices are valid only for the period and on the conditions stated with the offer. They have no cash value, cannot be exchanged for cash, and cannot be combined with other offers unless we say so. Unless stated otherwise, one discount code applies per order, and any welcome or first-order offer is limited to one per customer, household, and payment method.

Where a bundle includes a free gift, that gift is provided at no separate charge and its inclusion is shown with the offer. Free shipping applies where the offer says so and as shown at checkout.

If you return part of a bundle and keep the rest, we recalculate the order at the regular price of the items you keep and refund the difference. If you return enough of a bundle that you no longer qualify for a free gift, you may either return that gift in usable condition or have its stated value deducted from your refund; we will tell you which applies when we process your request.

We may modify, suspend, or end any promotion at any time, and we may withdraw a promotion and cancel affected orders where we see abuse, such as multiple accounts or code sharing. We will not withdraw a discount you already used on an order we have already shipped.

14. Shipping, Delivery, Duties, and Risk of Loss

14.1 Where we ship. We ship only to street addresses in the United States, including Alaska, Hawaii, and Puerto Rico. Delivery to Alaska, Hawaii, and Puerto Rico can take longer. We do not ship internationally, and we do not ship to APO/FPO addresses, PO boxes, or freight forwarders.

14.2 Delivery times. Orders are typically prepared for shipping within 1–2 business days. Transit typically takes 3–5 business days. That means most orders arrive within approximately 4–6 business days of purchase. Delivery to Alaska, Hawaii, and Puerto Rico takes approximately 2–4 business days longer. These are estimates, not guarantees; the estimate shown at checkout for your order controls.

14.3 Our delivery commitment. If we cannot ship your order within the time we stated — or, if we did not state a time, within 30 days of receiving your order — we will notify you, tell you the new expected date, and give you the choice to accept the delay or cancel for a full refund. If you do not respond to a delay notice, we will cancel the order and refund you in full. Nothing in these Terms limits your rights under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

14.4 Where Products ship from. Our Products are shipped to U.S. customers by our international fulfillment partner. Roseva Group LLC is a U.S. company based in Wyoming; our Products are manufactured by our international manufacturing partners and imported into the United States. See also Section 6.

14.5 Duties and import charges. Orders are shipped on a delivered-duty-paid basis where available, and you should not be billed for customs duties, tariffs, or import charges. If any such charge is ever assessed to you, we will reimburse it. See Section 9.5.

14.6 Risk of loss. Risk of loss and title pass to you upon delivery to the address you provided. If a package is confirmed lost in transit, or arrives damaged, contact julia@roseva-skin.com within 30 days of the last tracking update or of the delivery date, whichever applies, and we will send a replacement or issue a refund. This time frame helps us investigate with the carrier; it does not limit your rights under Section 15, under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, or under applicable law, and we will not refuse a legitimate non-delivery claim solely because it was reported later.

14.7 Address accuracy. You are responsible for entering a complete and correct shipping address. If a package is undeliverable or returned to sender because of an incorrect or incomplete address, we will contact you; we can reship it, and we may ask you to cover the cost of reshipping, or you may request a refund of the Product price.

14.8 Delays outside our control. Carrier delays, customs inspections and processing, severe weather, and other events outside our reasonable control can extend delivery times. See Section 27.

14.9 Tracking. We send tracking information by email once your order ships.

More detail is in our Shipping Policy.

15. Returns and Refunds

Please read this Section before you order. Our returns are not a no-questions-asked satisfaction guarantee, and the amount you get back depends on the condition of the Product when it reaches us.

15.1 The return window. You may return your first order with us:

• within 30 days of delivery on orders of one or two bottles;
• within 60 days of delivery on orders of three or more bottles.

The window runs from the date your order is delivered, not the date you placed it. Your request has to reach us inside that window. Reorders are not returnable.

15.2 The Product has to come back. Returns require you to send the Product to us at the address we give you, at your own expense. Return postage is not refunded. Do not ship anything back before you have written return instructions from us, and never ship a return to our fulfillment partner or to the address on your shipping label.

15.3 What you get back depends on what is left. We assess each returned bottle when it reaches us:

• unopened, seal intact — 100% of the product price;
• opened, at least 90% of the contents remaining — 100% of the product price;
• opened, less than 90% remaining — a pro-rated refund based on the volume still in the bottle;
• empty or nearly empty — no refund.

We email you the amount before we process it. Shipping charges are never refunded.

15.4 How to start a return. Email julia@roseva-skin.com inside your return window with your order number and roughly how much is left in the bottle. We reply within one to two business days with a return address and instructions.

15.5 When we pay the return shipping. If the Product arrived damaged, incorrect, or defective, we cover return shipping and refund you in full — see Section 15.7. In every other case you pay the return postage.

15.6 Your refund. Approved refunds go back to your original payment method within 3 business days of us receiving and assessing your return, and in every case within 10 business days. Your bank or card issuer may then take an additional 5–10 business days to post the credit. We do not issue store credit in place of a refund.

15.7 Our mistakes are on us. If a Product arrives damaged, leaking, defective, or is the wrong item, none of the conditions above apply. Email us within 30 days of delivery with photos, and we send a free replacement or a full refund — your choice — and we do not require a return. The same applies if you experience a skin reaction: we refund you in full, whatever the state of the bottle, and we do not ask for it back.

15.8 Bundles and gifts. See Section 13 for how partial bundle returns and free gifts are handled.

15.9 One return per customer. A return window comes with your first order and may be used once per customer and household. We may decline a return where we see clear abuse — for example, repeated requests across accounts or addresses, or requests made outside the window.

15.10 Damaged or missing shipments. See Section 14.6.

Full details are in our Returns & Refunds Policy, which is part of these Terms. If anything in these Terms conflicts with that policy on a return or refund question, that policy controls.

16. Customer Reviews, Testimonials, and Results

16.1 Reviews are individual experiences. A review or testimonial describes what one person experienced. It is not a promise or prediction of what you will experience. Results vary with skin type, starting condition, and how consistently and how long the Product is used.

16.2 We do not filter by rating. We never remove or reorder a review because of the rating it gives or the opinion it expresses, and we do not condition publication on a positive rating. We moderate submitted content only on grounds unrelated to how favorable it is — for example, spam, off-topic content, illegal content, threats, harassment, hate speech, content that infringes someone's rights, content that discloses another person's private information, and content that is clearly false or misleading, including statements about what our Product does that are not accurate. Where we have removed any review, we do not present the reviews shown as being all reviews received. Where a review shown on the Site comes from a source other than an order placed on roseva-skin.com — for example, a review collected for the same Product in another market — we identify that source with the review.

16.3 Incentives and connections. Where a reviewer received something of value — a free product, a discount, or payment — we disclose that with the review itself. Any material connection between us and a reviewer, endorser, or creator is disclosed with the content itself. We do not offer or pay for a positive review, and we do not tie any incentive to the rating a person gives.

16.4 What you may not do. When you submit a review or testimonial, you agree not to: post a review of a product you have not actually used; impersonate another person; submit paid, fake, or AI-fabricated reviews; or submit reviews on behalf of a competitor.

16.5 Nothing here silences you. Nothing in these Terms restricts your ability to review, comment on, or criticize us, our Products, or your experience, publicly or privately. We do not use, and will not enforce, non-disparagement or "gag" provisions against customers.

16.6 Before-and-after images. Some of the before-and-after imagery on the Site is illustrative. It is created to show the kind of change the Product is intended to support, it does not depict an identified customer, and it is labeled as illustrative wherever it appears. Where we publish before-and-after photographs of an actual customer, those photographs are unretouched, we hold written consent and documentation for them, and we state how long and how often the Product was used in that case. In either case, an image shows one example only. It is not a promise or prediction of the result you will get.

17. User Content and License

17.1 What this covers. "User Content" means anything you send us or post through the Site or in connection with our brand: reviews, ratings, photographs, videos, comments, testimonials, messages to our support team, and social media posts that tag us or use our brand hashtags.

17.2 The license you give us. By submitting User Content, you grant Roseva Group LLC a worldwide, non-exclusive, irrevocable, perpetual, royalty-free, transferable, and sublicensable license to use, host, store, reproduce, edit, crop, adapt, translate, publish, publicly display, publicly perform, and distribute that User Content, in whole or in part, in any and all media now known or later developed, including in paid advertising on platforms such as Meta, in email marketing, on our Site, on landing pages, and in other promotional materials.

17.3 Name and likeness. You also grant us the right to use your name (or your first name and last initial), your username, your city and state, your voice, and your likeness in connection with that User Content for the purposes described above. This is a release of your right of publicity for those uses.

17.4 Your promises. You represent and warrant that you are at least 18; that you own or control all rights in the User Content you submit; that it does not infringe or violate anyone's copyright, trademark, privacy, publicity, or other rights; that every identifiable person appearing in it has consented to these uses; and that it is truthful and reflects your genuine experience.

17.5 Waiver. To the extent permitted by law, you waive any moral rights in the User Content and any claim to payment, royalties, or approval rights for the uses described here.

17.6 We are not obligated to publish. We have no obligation to publish, keep, monitor, or store User Content, and we may remove it on the content-neutral grounds described in Section 16.2.

17.7 Asking us to stop. Although the license above is granted on an irrevocable basis, we will act reasonably: if you no longer want your photograph or likeness used in new campaigns, email julia@roseva-skin.com and we will stop using it in new creative and remove it from active advertising as soon as reasonably practicable. We may be unable to recall material already distributed or printed.

18. Intellectual Property

All content on the Site — including text, copy, photographs, videos, illustrations, graphics, product imagery, page layout, design, look and feel, software, and the selection and arrangement of all of it — is owned by Roseva Group LLC or licensed to us, and is protected by United States and international copyright, trademark, trade dress, and other intellectual property laws.

"Roseva" and "Roseva Skin," together with our logos, product names, packaging, and trade dress, are our trademarks. You may not use them, or anything confusingly similar to them, without our prior written permission — including in domain names, social media handles, marketplace listings, or paid search keywords.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your own personal, non-commercial purposes. That license does not permit you to copy, reproduce, republish, sell, resell, frame, mirror, or create derivative works from our content.

You may not scrape, crawl, harvest, or data-mine the Site, and you may not use any content from the Site to develop, train, fine-tune, or evaluate any machine learning or artificial intelligence model or dataset.

All rights not expressly granted are reserved.

Copyright complaints. If you believe content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to julia@roseva-skin.com or to Roseva Group LLC, Attn: DMCA Agent, 30 N Gould St Ste N, Sheridan, WY 82801, United States, with the subject line "DMCA Notice." Please include: identification of the work you claim is infringed; identification of the material on our Site and where it is located; your contact information; a statement that you have a good-faith belief the use is not authorized; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We remove infringing material and terminate repeat infringers.

19. Prohibited Uses

You agree not to:

• use the Site for any unlawful purpose or in violation of these Terms;
• provide false information, impersonate anyone, or use another person's payment method without authorization;
• attempt to gain unauthorized access to the Site, other users' accounts, or any of our systems, or circumvent any security or access control;
• use bots, scrapers, crawlers, or any other automated means to access, monitor, or copy the Site or its content;
• use Site content to train, fine-tune, or evaluate artificial intelligence models, or to build a competing product or service;
• introduce malware, or take any action that imposes an unreasonable load on our infrastructure or interferes with the Site's operation;
• purchase Products for resale, or distribute Products through marketplaces or other channels, without our written authorization;
• abuse our promotions or our return process, including by using multiple accounts or addresses to claim an offer more than once;
• submit content that is unlawful, defamatory, harassing, threatening, hateful, obscene, or that infringes anyone's rights.

Nothing in this Section prevents you from comparing prices, from criticizing us publicly, or from filing a complaint with any government agency.

If you violate this Section, we may suspend or terminate your access and your account, cancel or refuse orders, pursue damages, and refer the matter to law enforcement.

20. Third-Party Services, Links, and Payment Providers

The Site relies on third-party services, including Shopify (our e-commerce platform), Shopify Payments and Stripe, PayPal, Apple Pay, Google Pay, and Klarna (payments), Klaviyo (email), review tools, analytics tools, and advertising technology such as the Meta pixel. Those services operate under their own terms and privacy practices, which you should review. Our Privacy Policy explains what data those services receive.

Links from the Site to other websites are provided for convenience only. We do not control, review, or endorse third-party sites, and we are not responsible for their content, products, availability, or privacy practices. Your dealings with any third party are between you and that third party.

If we ever publish affiliate or commission-based links, we will disclose that relationship clearly with the link.

21. Electronic Communications, Email, and Text Messages

21.1 Consent to electronic communications. By using the Site or ordering from us, you consent to receive communications from us electronically, and you agree that agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.

21.2 Transactional messages. We will send you messages that relate to your order — order acknowledgments, shipping and delivery updates, delay notices, and support replies. These are not marketing messages and you cannot unsubscribe from them while an order is open.

21.3 Marketing email. We send marketing email only to people who opt in. Every marketing email includes a working unsubscribe link and our mailing address: Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. You can unsubscribe at any time and we will act on it promptly, and in any event within 10 business days. You can also email julia@roseva-skin.com to be removed. Marketing consent is never a condition of purchase.

21.4 Text messages. We do not currently send marketing text messages. If we introduce them, we will collect a separate, express written consent through its own checkbox that is not pre-checked and is not bundled with your acceptance of these Terms. That consent will disclose the sender, the type and approximate frequency of messages, that message and data rates may apply, that consent is not a condition of purchase, and how to stop messages by replying STOP or getting help by replying HELP. You will be able to withdraw consent at any time, by replying STOP or by emailing julia@roseva-skin.com.

21.5 Your information. How we handle your email address, phone number, and other data is described in our Privacy Policy, which also explains the rights you may have under California and other state privacy laws.

22. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with, how long we keep it, and what choices and rights you have — including rights of access, deletion, and correction, and the right to opt out of the sale or sharing of personal information and of targeted advertising, where those rights apply to you. It is available from the footer of every page and is part of these Terms.

Because we use advertising and analytics technology such as the Meta pixel, some of the data we collect may be treated as "sold" or "shared" under California and certain other state privacy laws. Where that applies, our Site provides a "Do Not Sell or Share My Personal Information" control, and we honor recognized browser opt-out signals such as Global Privacy Control.

Privacy questions and requests go to julia@roseva-skin.com.

If anything in these Terms conflicts with the Privacy Policy on a privacy question, the Privacy Policy controls.

23. Availability of the Site and Site Errors

We do not promise that the Site will be available without interruption, that it will be error-free, or that content will always be complete or current. We may correct errors, update content, and change, suspend, or discontinue any part of the Site at any time without notice. A "last updated" date on a page does not obligate us to keep that page current.

Technical errors in the ordering process — including errors in price, availability, or product description — are handled under Sections 9.6 and 10.

24. DISCLAIMER OF WARRANTIES

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE WARRANTIES THAT APPLY TO THE SITE AND OUR PRODUCTS.

THE SITE AND ALL CONTENT ON IT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES WITH RESPECT TO THE SITE, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

WITH RESPECT TO THE PRODUCTS: WE DO NOT WARRANT OR GUARANTEE ANY SPECIFIC COSMETIC RESULT, ANY DEGREE OF IMPROVEMENT, OR ANY TIMEFRAME. INDIVIDUAL RESULTS VARY.

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY THAT APPLIES TO A PRODUCT — INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE — IS LIMITED IN DURATION TO THE LENGTH OF THE RETURN WINDOW THAT APPLIES TO YOUR ORDER: 30 DAYS FROM DELIVERY, OR 60 DAYS FROM DELIVERY ON ORDERS OF THREE OR MORE BOTTLES. IN NO EVENT IS ANY IMPLIED WARRANTY LIMITED TO A PERIOD SHORTER THAN THE MINIMUM PERIOD REQUIRED BY THE LAW OF THE STATE WHERE YOU RESIDE. FOR CALIFORNIA RESIDENTS, ANY IMPLIED WARRANTY LASTS AT LEAST 60 DAYS FROM DELIVERY.

NOTHING IN THIS SECTION LIMITS OR DISCLAIMS ANY WARRANTY OR REMEDY THAT CANNOT BE LIMITED OR DISCLAIMED UNDER APPLICABLE LAW, AND NOTHING IN THIS SECTION LIMITS YOUR RETURN RIGHTS UNDER SECTION 15.

SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

25. LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE AMOUNTS WE CAN BE HELD LIABLE FOR.

TO THE FULLEST EXTENT PERMITTED BY LAW, ROSEVA GROUP LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITE, THE PRODUCTS, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID US FOR THE ORDER GIVING RISE TO THE CLAIM, OR (B) THE TOTAL AMOUNT YOU PAID US IN THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

IMPORTANT EXCEPTIONS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR: DEATH OR PERSONAL INJURY; FRAUD OR FRAUDULENT MISREPRESENTATION; GROSS NEGLIGENCE OR WILLFUL MISCONDUCT; VIOLATION OF LAW; ANY STATUTORY DAMAGES, MINIMUM STATUTORY AWARD, MULTIPLE DAMAGES, CIVIL PENALTY, OR ATTORNEYS' FEES PROVIDED FOR BY A CONSUMER PROTECTION OR OTHER STATUTE THAT APPLIES TO YOU; OR ANYTHING ELSE THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. NOTHING IN THIS SECTION LIMITS YOUR RIGHT TO A REFUND UNDER SECTION 15, OR ANY REFUND WE OWE YOU UNDER SECTIONS 9, 10, OR 14.

THESE LIMITATIONS APPLY EVEN IF A LIMITED REMEDY IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THEY DO NOT APPLY WHERE APPLICABLE LAW REQUIRES THAT YOU BE LEFT WITH A MEANINGFUL REMEDY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF ANY PART OF THIS SECTION IS HELD UNENFORCEABLE, THE REMAINDER STAYS IN EFFECT, AS PROVIDED IN SECTION 34.

26. Indemnification

You agree to defend, indemnify, and hold harmless Roseva Group LLC and its members, managers, officers, employees, agents, and service providers from and against third-party claims, demands, damages, liabilities, losses, and reasonable attorneys' fees and costs arising out of: (a) your breach of these Terms; (b) your unlawful use of the Site or the Products; (c) User Content you submit, including any claim that it infringes or violates the rights of a third party; or (d) your resale or unauthorized distribution of the Products.

This obligation does not apply to any claim to the extent it arises from our own negligence, willful misconduct, or breach of these Terms, or from a defect in a Product.

We may assume the exclusive defense and control of any matter subject to indemnification, at our expense, in which case you agree to cooperate with us.

27. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including: acts of God, fire, flood, earthquake, severe weather, epidemics and pandemics, war, terrorism, civil unrest, strikes and labor disputes, power failures, internet or platform outages, failures of suppliers or fulfillment partners, carrier delays, port congestion, customs inspections and border measures, changes in tariffs, duties, or import rules, and governmental orders.

If a force majeure event occurs, our obligation to perform is suspended for the duration of the event, and we will notify you if it materially affects your order. If the event continues for more than 30 days, either you or we may cancel the affected order.

Force majeure never suspends our obligation to refund you. If we cannot deliver, we refund you in full. Nothing in this Section limits your rights under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

28. Termination and Suspension

We may suspend or terminate your access to the Site or to any account, with or without notice, if you breach these Terms, if we suspect fraud or abuse, or if we discontinue the Site. You may stop using the Site at any time and may ask us to close your account by emailing julia@roseva-skin.com.

If we terminate your access, orders we have already accepted and that you have already paid for will either be fulfilled or refunded in full. We will not keep money for Products we do not deliver. A return that is already open will still be handled.

Survival of provisions is addressed in Section 38.

29. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES BETWEEN YOU AND US TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS — SEE SECTION 29.7. OPTING OUT COSTS NOTHING AND DOES NOT AFFECT YOUR ORDER, YOUR RETURN RIGHTS, YOUR REFUND RIGHTS, OR YOUR ACCESS TO SUPPORT.

29.1 Notice of Dispute and Informal Resolution

Before starting an arbitration, you must send us a written Notice of Dispute, and we must send you one before we start an arbitration against you. This is a condition precedent to arbitration.

Send your Notice of Dispute to julia@roseva-skin.com with the subject line "Notice of Dispute," or by mail to Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. It must include your name, mailing address, the email address used for the purchase, your order number, a description of the problem, and the specific relief you want, including any dollar amount.

The Notice must be individual, personalized, and signed or verified by you. A notice submitted on behalf of multiple consumers, or a mass-generated or form notice, does not satisfy this requirement. We will send our Notice of Dispute to the email address associated with your account or order.

We will try in good faith to resolve the matter within 60 days of receiving your Notice. In most cases the answer is a refund or a replacement, and we will offer it. Any applicable statute of limitations is tolled while this process is ongoing. Neither side has to appear anywhere in person; a phone or video call is available if both sides want one, but it is never required.

If the dispute is not resolved within 60 days, either side may begin arbitration. An arbitration demand filed without a compliant Notice of Dispute may be rejected or stayed by the arbitrator or the administrator until the Notice requirement is met.

29.2 Agreement to Arbitrate

You and Roseva Group LLC agree that any dispute, claim, or controversy arising out of or relating to your purchase, use, or attempted use of our Products, your use of the Site, these Terms, our marketing and advertising communications, or the relationship between us, will be resolved by binding individual arbitration and not in a court of law, except as expressly stated in Sections 29.8, 29.9, and 29.10.

This arbitration agreement is limited to claims arising out of the use, payment for, provision, or advertising of the Products and the Site. It does not extend to unrelated future disputes with us or with our affiliates.

Because our Products are shipped across state lines to customers throughout the United States, this arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq.

YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU AND WE ARE EACH GIVING UP THE RIGHT TO SUE IN COURT AND THE RIGHT TO A TRIAL BY JURY.

29.3 How Arbitration Works, Where It Happens, and Who Pays

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and its Consumer Due Process Protocol, as modified by this Section. The rules are available at adr.org. If the AAA is unavailable or declines to administer the arbitration, the arbitration will be administered by JAMS under its consumer rules and JAMS Consumer Minimum Standards. If neither is available, you and we will agree on another established consumer arbitration provider, or a court may appoint one.

Location. At your option, the arbitration may be conducted (a) entirely on the documents, (b) by telephone or video conference, or (c) in person in the county where you live. You will never be required to travel to Wyoming.

Fees. We will pay all AAA or JAMS fees other than the consumer filing fee, including all administrative fees and the arbitrator's entire compensation. If you tell us that paying the consumer filing fee would be a hardship, we will pay that too. Each side pays its own attorneys' fees, except where a statute or the arbitrator's decision provides otherwise — we do not ask you to waive any statutory right to attorneys' fees or statutory damages, and there is no "loser pays" rule here.

Remedies. The arbitrator may award any individual relief that a court could award under applicable law, including statutory damages and attorneys' fees where a statute provides for them. The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

Discovery will be limited to what the arbitrator determines to be reasonable and proportionate, consistent with the administrator's consumer rules.

29.4 Who Decides Questions About This Agreement

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, scope, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable.

Two exceptions, which a court and not an arbitrator will decide: (a) any question about the enforceability, scope, or application of the Class Action Waiver in Section 29.5, and (b) any question about the enforceability of this Section 29.4 itself. If Section 29.4 is found unenforceable, the rest of Section 29 remains in effect and a court will decide the delegated questions.

29.5 CLASS ACTION WAIVER

YOU AND ROSEVA GROUP LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

This waiver applies in arbitration and, if a claim ends up in court for any reason, it applies in court as well. The arbitrator may not consolidate or join the claims of more than one person, and may not preside over any form of class or representative proceeding, except as expressly provided in Section 29.6.

Blow-up provision. If the Class Action Waiver in this Section 29.5 is found to be unenforceable as to a particular claim, or as to a particular request for relief, then the agreement to arbitrate in Section 29.2 does not apply to that claim or request for relief, which will instead proceed in a court of competent jurisdiction. The rest of Section 29 remains fully in effect for all other claims. Under no circumstances is any form of class, collective, or representative arbitration permitted.

29.6 Mass Arbitration and Batching

If 25 or more substantially similar arbitration demands are filed against us within a 30-day period by, or with the assistance of, the same law firm or a coordinated group of firms, the following rules apply. They apply equally to demands that we file:

• The demands will be administered in sequential batches of up to 100 demands each, with one arbitrator assigned per batch and a single set of administrative fees per batch. Batching is an administrative measure only. It affects the sequence and the fee structure of the proceedings; it does not affect any claimant's right to be heard individually on every issue affecting that claimant's claim, and no issue is decided for a claimant who has not had the opportunity to be heard on it.
• Each demand must still individually satisfy the Notice of Dispute requirement in Section 29.1 and must include a signed affirmation from the individual claimant confirming that the claimant actually purchased the Product (with order number, purchase date, and purchase email), has read the demand, and authorizes its filing.
• All applicable statutes of limitations are tolled for every claimant whose demand is assigned to a later batch, from the date that demand is submitted until it is resolved.
• If a claimant's batch has not been assigned to an arbitrator within 180 days of that claimant's demand being submitted, that claimant may elect to opt out of arbitration and bring an individual claim in a court of competent jurisdiction instead.
• After the first batch is resolved, either side may request a global mediation, and the other side will participate in good faith.

No decision in any batch or in any individual arbitration is binding on any other claimant. Every claimant retains the right to have their own claim heard and decided on its own merits.

29.7 YOUR RIGHT TO OPT OUT OF ARBITRATION

YOU CAN REJECT THIS ARBITRATION AGREEMENT. To do so, send an email to julia@roseva-skin.com with the subject line "Arbitration Opt-Out" within 30 days of your first order. Include your name, the email address you used, and your order number, and say that you are opting out of arbitration. That is all. No form, no certified mail, no notary.

Opting out is free and permanent. It applies to all of your past and future orders. Opting out will not affect your order, your return rights, your refund rights, or your access to support, and we will not treat you differently for doing it.

If we materially change this Section 29, we will notify you and you will have a new 30-day window to opt out of the changed terms in the same way.

If you opt out, Section 29 does not apply to you, and any dispute between us will be resolved in court. The Class Action Waiver in Section 29.5 continues to apply only to the extent it is enforceable under the law of the state where you reside. The Jury Trial Waiver in Section 29.11 continues to apply to the extent permitted by applicable law. Sections 30 and 31 continue to apply, subject to the exceptions stated in those Sections.

29.8 Small Claims Court

Either you or we may bring an individual claim in small claims court instead of arbitration, as long as the claim stays in that court, is brought on an individual and non-class basis, and qualifies under that court's jurisdictional limits. The proper small claims court is the one where you live — never Wyoming, unless you live there. If a small claims case is removed, appealed for a new trial, transferred out of small claims court, or amended to seek class or representative relief, it returns to arbitration under this Section 29.

29.9 Public Injunctive Relief

Nothing in these Terms waives any right you may have to seek public injunctive relief. If a claim for public injunctive relief is asserted, that claim and only that claim is severed from the arbitration and stayed in court pending the outcome of arbitration of the individual claims. Requests for injunctive relief that primarily benefit you individually remain in arbitration.

29.10 Other Carve-Outs

• Sexual assault and sexual harassment claims. Under 9 U.S.C. §§ 401–402, if you have a claim relating to sexual assault or sexual harassment, you may elect not to arbitrate it and to bring it in court instead. That choice is yours alone.
• Intellectual property. Either you or we may seek injunctive relief in court to stop infringement or misuse of intellectual property rights.
• Government agencies. Nothing in these Terms prevents you from reporting a concern to, filing a complaint with, or cooperating with the Federal Trade Commission, a state attorney general, or any other government agency. Government enforcement actions are not covered by this Section.

29.11 JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND ROSEVA GROUP LLC EACH KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE THE RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE PRODUCTS THAT PROCEEDS IN COURT. This waiver is mutual. Some states, including California and Georgia, do not enforce pre-dispute jury trial waivers; in those states this provision does not apply, and its unenforceability does not affect any other part of Section 29.

29.12 Survival and Severability of This Section

This Section 29 survives the end of your relationship with us, including after a refund, a canceled order, or the closing of your account. If any part of this Section 29 other than the Class Action Waiver is found unenforceable, that part is severed or narrowed to the minimum extent necessary, and the rest of Section 29 stays in effect. The Class Action Waiver is governed by the blow-up provision in Section 29.5 instead.

30. Governing Law

The Federal Arbitration Act governs the interpretation and enforcement of Section 29.

In all other respects, these Terms and any dispute arising out of them or out of your purchase are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

However, nothing in this Section deprives you of the protection of any non-waivable consumer protection law of the state where you live. Those protections continue to apply to you.

California residents. If you are a California resident and your claim arises in California, California substantive law applies to that claim, and any arbitration or court proceeding regarding it will take place in California.

The Site is intended for users located in the United States. We make no representation that the Products or content are appropriate or available outside the United States.

31. Venue for Court Proceedings

For any proceeding that properly goes to court rather than arbitration, and subject to the exceptions below, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming, and each of us consents to personal jurisdiction there.

Exceptions:

• Small claims cases under Section 29.8 are brought where you live.
• If you are a California resident and your claim arises in California, any arbitration or court proceeding takes place in California.
• A petition to confirm, modify, or vacate an arbitration award may be brought in the court where the arbitration took place.
• If you are a consumer, nothing in this Section requires you to bring a claim outside the state where you reside where the mandatory consumer protection or venue law of that state gives you the right to bring it there, and nothing in this Section deprives you of the protections referred to in Section 30.

This Section does not apply to claims brought by a customer who has opted out of arbitration under Section 29.7, which may be brought either in the state where the customer resides or in Sheridan County, Wyoming.

This venue provision applies to appeals and to enforcement proceedings.

32. California Residents

Notice under California Civil Code § 1789.3. The provider of this service is Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. You may contact us at julia@roseva-skin.com or +1 (307) 776-3155. There is no charge for using or browsing the Site; you pay only for Products you choose to buy, at the prices displayed at checkout. To file a complaint about the Site or to receive further information about our services, you may write to us at the address above, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

Your California privacy rights. California residents have rights under the California Consumer Privacy Act, as amended, including the rights to know, delete, and correct personal information, and to opt out of the sale or sharing of personal information. Those rights, and how to exercise them, are described in our Privacy Policy.

"Shine the Light" (California Civil Code § 1798.83). California residents may request information about personal information we disclosed to third parties for those third parties' own direct marketing purposes. We do not currently share personal information with third parties for their own direct marketing purposes. If that ever changes, you may make a request by emailing julia@roseva-skin.com with the subject line "Shine the Light Request," and we will respond within 30 days.

33. United States Sales Only; Export and Sanctions

We sell and ship Products only to addresses within the United States. We make no representation that the Products or any content on the Site are lawful or available in any other country. If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local law.

You represent that you are not located in, and are not a national or resident of, a country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of restricted or prohibited parties. You agree not to export or re-export the Products in violation of U.S. law.

34. Severability and Reformation

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified and interpreted to accomplish its purpose to the greatest extent permitted by law, rather than stricken in its entirety. If it cannot be so modified, it will be severed, and the remaining provisions of these Terms will continue in full force and effect.

The one exception is the Class Action Waiver in Section 29.5, which is governed by the blow-up provision in that Section instead of by this Section.

35. Entire Agreement and Order of Precedence

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, are the entire agreement between you and us regarding the Site and your purchases, and they replace any prior or contemporaneous understandings, communications, and proposals on the same subject.

If there is a conflict: our Refund Policy controls on refund and return questions; our Privacy Policy controls on privacy and data questions; our Shipping Policy controls on shipping detail; and these Terms control on everything else.

Nothing in this Section limits any rights you have under the Federal Trade Commission Act or under state consumer protection law, or excuses us from responsibility for any advertising claim we have made.

36. Assignment

We may assign or transfer these Terms, and our rights and obligations under them, in whole or in part, without your consent — for example, in connection with a merger, acquisition, reorganization, financing, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. These Terms bind and benefit each party's permitted successors and assigns.

37. No Waiver

Our failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of any other. If we choose not to enforce something once — for example, if we honor a guarantee claim after the deadline as a courtesy — that does not waive our right to enforce it in the future. A waiver is effective only if it is in writing and signed by an authorized representative of Roseva Group LLC. Nothing in this Section allows us to waive rights you have under mandatory consumer protection law.

38. Interpretation, Survival, and Third Parties

Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." Words in the singular include the plural and vice versa. These Terms will not be construed against either party as the drafter, to the extent permitted by law.

Sections that by their nature should survive termination do survive, including Sections 6, 7, 8, 15, 17, 18, 24, 25, 26, 29, 30, 31, 34, 35, and 39.

These Terms do not create any third-party beneficiary rights, except that our members, managers, officers, employees, agents, and service providers may rely on and enforce Sections 24, 25, 26, and 29 as if they were parties to these Terms.

An electronic copy or printout of these Terms is admissible in any proceeding to the same extent as an original paper document.

39. Notices and How to Contact Us

Roseva Group LLC (d/b/a Roseva Skin)
a Wyoming limited liability company
Wyoming Filing Number: 2026-001980624
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: julia@roseva-skin.com
Phone: +1 (307) 776-3155
Website: roseva-skin.com

We are generally available Monday through Friday and aim to respond to email within one to two business days.

Notices to you are effective when sent to the email address you gave us most recently, or when posted on the Site. It is your responsibility to keep that address current. Notices to us must be sent to julia@roseva-skin.com or to the mailing address above.

Reaction or adverse event reports: julia@roseva-skin.com or +1 (307) 776-3155 (see Section 8).
Copyright notices: julia@roseva-skin.com, subject line "DMCA Notice" (see Section 18).
Notice of Dispute: julia@roseva-skin.com, subject line "Notice of Dispute" (see Section 29.1).
Arbitration opt-out: julia@roseva-skin.com, subject line "Arbitration Opt-Out" (see Section 29.7).

Last updated: July 27, 2026