Shipping policy

Effective date: July 27, 2026
Last updated: July 27, 2026

This Shipping Policy applies to every order placed on roseva-skin.com and is part of our Terms of Service. Returns and refunds are covered in our Returns & Refunds Policy. If you have a question this page does not answer, email julia@roseva-skin.com — we answer every email.

The short version: we ship only within the United States. Most orders are prepared within 1–2 business days and then take 3–5 business days in transit, so you can expect your order to arrive within about 4–6 business days of purchase. Your shipping charge is shown at checkout before you pay. We cover all duties and import charges — you will never be asked to pay a customs bill to receive your order.

1. Who Ships Your Order

Roseva Group LLC (doing business as Roseva Skin)
a Wyoming limited liability company
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: julia@roseva-skin.com
Website: roseva-skin.com

Roseva Group LLC is a U.S. company. Our Products are made by our international manufacturing partners and shipped to you by our fulfillment partner. We tell you that before you order rather than after. We do not claim that our Products are made in the United States.

2. Where We Ship

We ship only within the United States — all 50 states, the District of Columbia, and Puerto Rico.

  • Alaska, Hawaii, and Puerto Rico: we ship there. Please allow approximately 2–4 additional business days in transit.
  • We cannot ship to APO, FPO, and DPO military addresses, PO boxes, or freight forwarders and package-reshipping services. Orders to a known forwarding address may be canceled and refunded before shipping.
  • International orders: we do not ship outside the United States. If you place an order with a non-U.S. address, we will cancel it and refund you in full.

3. Processing and Delivery Times

Processing: 1–2 business days. This is the time it takes us to check, pack, and hand your order to a carrier.

Transit: 3–5 business days.

Total: approximately 4–6 business days from order to delivery. Alaska, Hawaii, and Puerto Rico take approximately 2–4 business days longer.

Business days are Monday through Friday, excluding U.S. federal holidays. Our order cut-off is 2:00 PM Eastern Time; orders placed after that, on a weekend, or on a holiday begin processing on the next business day. Processing starts once your payment is authorized and you have given us a complete, deliverable U.S. address — if we have to email you about either, the clock starts when that is resolved.

These are estimates based on our fulfillment partner's actual performance, not guarantees of a specific arrival date. Where a more specific estimate is shown for your order at checkout or in your shipping confirmation, that estimate applies to your order. Occasionally a shipment is held longer than usual — a customs inspection, a carrier backlog, or severe weather can each add days. If that happens to your order, we will email you rather than let you wonder. See Section 4.

4. If We Cannot Ship On Time

This section reflects our obligations under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), and it is a commitment we make to you.

  • We ship within the time frame stated on this page or shown at checkout. If no time frame is stated for an order, we ship within 30 days of receiving your complete, paid order.
  • If we cannot ship in time, we will email you before the original shipping deadline passes. That email will state a definite, revised shipping date and will tell you that you may cancel for a full refund instead of accepting the delay.
  • If the revised date is 30 days or less after the original deadline, we will treat your silence as agreement to the new date — we will say so plainly in that email, and you can still cancel any time before we ship.
  • If the delay is longer than 30 days, or if we cannot give you a definite new date, we will cancel your order and refund you in full unless you tell us expressly that you want to wait.
  • Refunds for delay cancellations are issued within 7 business days of the cancellation. Your bank may then take an additional 5–10 business days to post the credit.
  • You may cancel an unshipped order at any time — email julia@roseva-skin.com with your order number. Once an order has shipped, our return process applies instead.

Nothing on this page limits your rights under that Rule or under applicable state law.

5. Shipping Costs and Sales Tax

Your shipping charge is calculated and shown at checkout, before you enter payment details and before you pay. Where an order qualifies for free shipping, it is applied automatically — no membership, no code to enter.

We do not charge handling fees, processing fees, insurance fees, or any other add-on. The total shown on the final checkout screen is the total we charge.

Prices do not include sales tax. Where we are required to collect it, sales tax is calculated at checkout based on your shipping address and shown to you before you pay. In states where we are not required to collect it, no tax line appears, and you may be responsible for reporting use tax to your own state's tax authority.

6. Duties, Tariffs, and Import Charges

You will never be asked to pay customs duties, tariffs, or import fees to receive your order.

Your order is shipped to you from outside the United States and is imported on a delivered-duty-paid (DDP) basis. Roseva Group LLC is the importer of record and pays all applicable duties, tariffs, customs brokerage, and import processing charges. No carrier should ever contact you for a customs payment before delivering your package.

We are explicit about this because U.S. import rules changed: the de minimis exemption that once let low-value shipments enter duty-free has been suspended, so every commercial shipment entering the United States is formally entered and assessed duty. We absorb that cost. It is included in the price you see.

If a carrier ever bills you for duty, tax, brokerage, or a customs handling fee: do not ignore it, and do not refuse the package. Email julia@roseva-skin.com with a photo of the bill and your order number. We will reimburse you in full and fix it with the carrier.

7. Tracking Your Order

You will receive two emails: an order acknowledgment right after checkout, and a shipping confirmation with a tracking number once your package has actually been handed to the carrier.

The first leg is handled by our fulfillment partner's international carrier; final delivery in the United States is typically made by USPS or another local service, and your tracking number follows the package through both legs.

Tracking can sit still for a day or two at a time. That is normal — it happens most often right after the package leaves the origin facility and again during customs clearance. A quiet tracking page for a day does not mean your order is lost.

  • If your tracking has not updated in 5 business days or more, contact us — see Section 9.
  • If your shipping confirmation has not arrived within 3 business days of your order, check your spam folder, then email us and we will resend it.

8. Address Accuracy and Undeliverable Packages

You are responsible for entering a complete and correct shipping address, including apartment, unit, or suite number. Carriers deliver to the address exactly as it was entered.

Need to correct an address? Email julia@roseva-skin.com within 12 hours of placing your order with your order number and the correction. We can almost always fix it during that window. After the order is released to our fulfillment partner we usually cannot change it, and a package already in transit cannot be rerouted.

If a package is returned or marked undeliverable — wrong or incomplete address, refused delivery, or unclaimed — we will email you and you can choose:

  1. Reship it. Where the delivery failed because of an address error or a refused or unclaimed delivery, we may ask you to cover the reshipping charge, and we will tell you the amount before you pay anything. If the failure was our error or the carrier's, we reship at no cost to you.
  2. Refund it. We refund the price of the Product to your original payment method. Shipping paid on the original order is not refunded where the delivery failed because of an address error or a refused delivery.

Undeliverable packages are often disposed of by the carrier rather than physically returned. That does not change your options above.

9. Lost, Missing, or Damaged Packages

Lost in transit. We treat a package as lost when tracking shows no movement for 7 consecutive business days and it has not been delivered, or when the carrier confirms it is lost. Email us with your order number, ideally within 30 days of the last tracking update so we can still open a carrier claim — we will not refuse a genuine non-delivery claim only because it was reported later. We open the trace ourselves and do not make you wait for its outcome: once we confirm a package is lost, we send a free replacement or issue a full refund, your choice. You never pay for a replacement of a lost order.

Marked delivered but not received. Wait 24 hours — carriers sometimes scan early and the package arrives the next day. Check the mailbox, porch, side and back doors, building mail room, garage, neighbors, and household members, and ask your local carrier, who can usually say exactly where it was left. If it still has not appeared, email us within 14 days of the delivery scan. A package confirmed delivered to the correct address is outside our control and risk of loss has passed to you at that point — but we are not going to hide behind that sentence. As a one-time courtesy we will replace a stolen order once per customer at no charge. For any further claim on a package confirmed delivered to the correct address, we will help you file a carrier claim, but we cannot issue another replacement or refund.

Damaged, leaking, or wrong item. Open your package when it arrives and check it. Email us within 30 days of delivery with your order number and photos of the item and the outer packaging. We will send a free replacement or issue a full refund, whichever you prefer — and you do not need to send anything back. Please keep the packaging until the claim is resolved, in case the carrier asks for it.

10. Holidays and Peak Seasons

Processing and transit times can stretch during a few predictable periods: U.S. federal holidays and the holiday shipping season from late November through December; Chinese New Year (late January or February), when our fulfillment partner's facilities close for roughly one to two weeks and the backlog afterward can add a week or more; Chinese National Day in the first week of October; and periods of heavy customs volume, severe weather, or carrier disruption.

If your order is affected, we will email you with an updated shipping date. If a delay triggers the notice obligations in Section 4, you will get the cancellation option described there.

11. Splitting, Limits, and Billing

Multi-bottle orders normally ship together. Occasionally we split an order across two packages — for example, when a free gift ships separately from the serum. You will receive a tracking number for each, and you never pay extra shipping because of a split.

We sell to individuals for personal use, and we may limit or decline orders that appear intended for resale or that our systems flag for review. If we cancel an order for that reason before shipping, we refund it in full and email you to explain.

Charges appear on your statement as ROSEVA SKIN. There is no subscription, no auto-refill, and no recurring charge — you are charged once, for the order you place. If you see a charge you do not recognize, email us before contacting your bank; we can identify it and resolve it far faster than a dispute can.

12. Returns and Refunds

Everything about returns and refunds is in our Returns & Refunds Policy:

  • 30-day return window on orders of one or two bottles, 60 days on orders of three or more.
  • Both run from the date your order is delivered, and returns apply to your first order with us.
  • The Product has to come back to us, at your expense, and what you get back depends on how much is left in the bottle.
  • Damaged, wrong, or missing items are different — those are on us, you keep your money in full, and nothing has to be returned. See Section 9 above.

Please read that policy before you order. If anything on this page appears to conflict with it on a return or refund question, that policy controls.

13. Questions and Changes to This Policy

Email: julia@roseva-skin.com
Mail: Roseva Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States

We reply to every email within one to two business days, Monday through Friday, excluding U.S. federal holidays. Please include your order number and, where relevant, your tracking number and photos.

We may update this Shipping Policy. The version in effect when you place your order is the version that applies to that order.

See also: Refund Policy · Terms of Service · Privacy Policy · Contact Us · Accessibility Statement

Last updated: July 27, 2026